Returns and Terms & Conditions

Returns Policy

We accept returns of new, unworn costumes within 14 days of delivery for a refund.
On occasions where we are at fault (eg defective costume, wrong size or costume sent) we shall offer a full refund including postage costs.
In all other cases we shall offer a refund minus £4 per item restocking cost and no postage costs.
Alternatively, we will offer a credit to your account for the full amount minus postage costs.

To request an exchange or refund, please use the returns form enclosed with your order.

Clearance items are non-refundable.

 

Shipping

We aim to ship all items within 48 hours, however on occasions where this is not possible, we will contact you with an estimated delivery time.
If we are unable to ship within 72 hours of ordering you are eligible to cancel your order for a full refund.

 

Terms and Conditions

All orders places are subject to the availability of the product.
While every attempt to keep stock levels current on the website there may be instances products are unavailable.
Costume house accepts no liability for losses occurred for late/no delivery of items.
Costume house reserves the right to withdraw any order without explanation for a full refund.
Costume house obtains proof of postage for all items and are not responsible for items which are delayed/not received.
Any costumes purchased for the purpose of sizing are included in the returns policy and are therefore subject to a £4 per item restocking fee unless previously agreed in writing.
Sale/clearance costumes are non-returnable unless defective. 

 

Postage

For orders under 5 costumes we post with Royal Mail.
For orders over 5 we use DPD.
Any parcel delivered in a damaged state must be signed for as damaged.
We currently only post within the U.K.
For nondelivery of parcels please contact us as soon as possible.
We will investigate this with the postage companies.
No refunds will be issued until the investigation is completed.

 

Item Descriptions

Basic descriptions of all costumes are given as a guide.
All photos are of the products made in each batch for sale.
Please be aware that colours may look slightly different on computer, phone and tablet screens.
All photos and copy remains the property of Costume House.

 

Data Protection

At Costume House we take the protection of all our data very seriously.
All your information is used in accordance with the General Data Protection Regulations.
Costume House will not disclose your information to third parties.
Costume House uses PayPal for their payment platform, please see PayPal’s terms and conditions HERE